Home Warranty Manager and Warranty Technician

HCC Recruiting Services Published: June 27, 2019
Location
Atlanta, GA/Georgia


HCC Recruiting Services

HCC RECRUITING SERVICES is an Atlanta based construction recruiting firm specializing in multifamily and commercial construction executive placements. Robert Herndon as President is a 24 year Construction Executive professional and has worked for top Multi-Family and Commercial Developers as President, Vice President and Project Manager.

Mr. Herndon’s experience serving as President and Vice president of these construction organizations provides him with unique knowledge of Client and Candidate needs and their specific requirements by understanding the construction positions from office staffing to on site.

Mr. Herndon has directly overseen the Development and Construction of hundreds of multi- family and commercial projects throughout the Southeast, Northeast and Midwest.

Mr. Herndon holds a Bachelor’s degree in Construction Management from the University of Florida and has earned General Contractors Licenses in Florida, North Carolina, South Carolina, and Tennessee.

Mr. Herndon has interviewed, hired and trained hundreds of professional construction individuals from Construction Administration, Project Coordinators, Project Engineers, Estimators, Superintendents, Project Managers and Vice Presidents. Mr. Herndon’s relationships and contacts throughout the industry help better serve the needs of the client and candidate.

HCC Recruiting Services with Mr. Herndon’s and his staff brings the construction experience and industry knowledge that benefits both clients and candidates in their search of personnel and positions.

Description

Residential Home Builder is seeking an experienced Warranty Manager and Warranty Technician to maintain quality assurance and provide warranty service to homeowners after closing.

Must have warranty experience with a residential home builder.

Manager Duties:

• Train homeowners to use and operate their homes’ mechanical and electronic equipment.

• Conduct periodic home inspections.

• Document items needing repair during inspections and walk-throughs.

Schedule repair work.

• Receive homeowner calls and e-mails for warranty service. Keep a detailed log of all warranty service requests. File daily summaries.

• Review service requests against closing dates and the warranty manual. If any items are not warranted, send a letter to the customer stating which items are not warranted and why.

• Schedule warranty service work with homeowners, field personnel, and trade contractors. After repairs are complete, conduct another inspection.

Salary:  $75,000 - $85,000

Techniciain Duties:

  •  Primary contact on all issues for homeowners
  •  Understand Homeowner Warranty Handbook
  •  Provide information to homeowners about their homes and warranty coverage
  •  Complete Homeowner warranty list
  •  Punch out work on minor jobs
  •  Meet with homeowners when there is a problem and troubleshoot
  •  Interact with construction department to resolve any repetitive plan problems
  •  Assign work orders to sub-contractors and follow up with homeowners
  •  Process invoices for cost associated with warranty for repair and materials
  •  Work completely within the safety and scope expectations of the company
  •  Supervise and schedule subcontractor technician(s)

Salary:  $50,000 - $55,000

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